1. Permissions.

   There is a quick way to determine if you have all the "rights" and "send as" permissions needed in order to use the new buttons to email office actions using the templates. The new buttons will appear on your toolbar and should look like this

   

   If they are missing, check the "View" pull down menu to make sure they have been selected for your display.

   

   To check for "permissions" open Word and select Help from the top menu bar. Then select Change Law Office Number so that you see the following applet/box:

   

   Verify that the Office Email Address, in this case Ecom102, is correct. It should be ecomXXX, where the X's represent your law office number. If it is NOT your law office number, you need to contact the Help Desk at 305-9000.

   If all permissions and settings are correct you should see this and you know you are good to go.

   

   If you do not see that box, click the "Verify Address" button; if you see the following:

   

   Then you are missing one or more of the required permissions and should call the Help Desk at 305-9000 to have this corrected.

2. Validation Errors and Compatibility

   If you are opening a "saved" version of an older office action then you may get a validation error. The older version of your document does not have the required custom properties and will not sent. The solution would be to open a new office action for that serial number, then cut and paste the entire old office action, excluding any header information, into the new action.

3. Fixing Mistakes and Incorrect TICRS and TRAM Records

   If you accidentally sent an action to the wrong address (i.e., the wrong serial number was input) you will need to have the action backed out of TICRS and possibly TRAM. To fix this, send an e-mail with the details to TMCORRECT (Program Control) and they will delete the action. Make sure to indicate whether the action should be backed out of TICRS, TRAM or both.

   Occasionally, applicants and attorneys will submit correspondence with incorrect serial numbers which then get entered under the wrong serial number in TICRS and TRAM. The same procedures as above should be followed to correct this. Simply send an e-mail to TMCORRECT stating which application should have the submission deleted from TICRS and/or TRAM which application record should have the submission entered.

   Unresponsive communications such as status inquiries or return receipt confirmations which have been entered, may stay in the record but should be trammed as "unresponsive."

4. Working When TRAM is Down

   It is possible to continue working when TRAM is down, however, the action cannot be printed or e-mailed because the header information will be missing. The actions should be saved normally and then re-opened when TRAM is up so the applicant information can be updated. Simply select "Change Serial Number" and enter the correct serial number. Then the action can be mailed or e-mailed as normal.

Each Law Office should have the following bins for mailing and returning cases to the appropriate docket.

• 6076 Done/Return to ARD or Suspended Docket. This is for electronic office actions which have been trammed by the examiner as e-mailed. The docket clerks will return these cases to the appropriate docket.

• 6076 Done/Text Editing Needed. This is for examiner's amendments that have been trammed as e-mailed but which need text editing changes entered. (Note: If the examiner also has completed the text editing, the case doesn't need to go to the docket clerks and is ready for allowance or further action.)

• Regular Paper Mail. This is for regular paper mail. The docket clerks will run the mail label and process the case as needed.