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E-Commerce Law Office Handbook Ver. 1.5

-prepared by Chris Doninger, Thomas Shaw, and Ron Sussman

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Contents

I. Outgoing E-mail Procedures
      A. General Guidelines on Sending E-mail Office Actions
      B. Sending E-mail Office Actions
      C. Capturing and Attaching Digital Evidence
            1. TRAM Cites
            2. Dictionary Definitions
            3. Lexis/Nexis
            4. Snagit and Internet Evidence
            5. Attachment Manager
            6. Copying from TICRS
            7. Setting Up Folders
      D. Troubleshooting
            1. Permissions
            2. Validation Errors and Compatibility
            3. Fixing Mistakes and Incorrect TICRS and TRAM Records
            4. Working When TRAM is Down
      E. Law Office Mail Bins

II. Incoming E-mail Procedures
      A. Operating the software
      B. Work steps and procedures
      C. Returned e-mail procedures

III. Accepting/Declining Responses To Office Actions In Tradeups